Refunds & Returns
A clear guide to Hydro Research return eligibility, refund review, proof requirements, and the 30-day return window.
Returns at a Glance
The main points to know before requesting a return or refund.
Overview
Hydro Research accepts eligible returns within 30 days of delivery, provided the products are unopened, unused, sealed, and in their original condition. If your order qualifies, please contact our support team with your order details so we can review the request and provide the next steps.
Refunds and return approvals are reviewed to protect product integrity while still giving researchers a clear, fair process when an order issue occurs.
When a Return May Be Accepted
Products Must Be Unopened and in Original Condition
To be eligible for return, products must be unopened, unused, sealed, and in the same original condition in which they were delivered. Opened, used, damaged, altered, or tampered products are not eligible for standard return approval.
Please contact support before sending any product back. Returns sent without approval may not be accepted.Wrong, Damaged, or Delayed Orders
If you received the wrong product or your product arrived damaged, please contact support with clear photo proof and your order number. Once reviewed, we will help determine whether a replacement, refund, or other resolution is appropriate.
For FedEx delivery delays, please initiate a missing mail request with FedEx first. If tracking has not updated for more than 5 business days after that request, contact Hydro Research support with the tracking details so we can review the issue.
Before You Request a Return
- Confirm the request is being made within 30 days of delivery.
- Make sure the product is unopened, unused, sealed, and in original condition.
- Have your order number and contact information ready.
- For wrong or damaged products, include clear photos showing the issue.
- For delivery delays, include the tracking number and FedEx missing mail request details.
Review and Approval
Return and refund requests are reviewed by our support team. Approval may depend on the delivery date, product condition, packaging condition, proof provided, and the details of the order issue.
Requests submitted after the 30-day delivery window are not guaranteed, but may be reviewed on a case-by-case basis when exceptional circumstances apply.
Our Commitment
Hydro Research is committed to clear communication, careful order review, and fair resolution when an eligible return, damaged shipment, incorrect product, or shipping issue occurs.
Need help with a return or refund request?
Send your order number, return details, photo proof if applicable, or FedEx delay information to Hydro Research support.