Refunds and Returns
Overview
At Hydro Research, we uphold a stringent commitment to the highest standards of product quality and purity. This is exemplified through our 30-day satisfaction guarantee policy. In the event that you are not entirely satisfied with your purchase, we encourage you to initiate a refund request within this timeframe. Eligibility for Refunds:
- We do not accept returns due to the nature of the products we sell. However if you received the wrong product or the product was damaged and you have clear proof (via a picture) then we are happy to refund you.
- If your order has been stuck in transit with USPS and it's been more than 7 business days since the last time the tracking info updated AND you have initiated a missing mail request with USPS.
Please note that our satisfaction guarantee is valid for 30 days following the delivery of your order. While requests for refunds or exchanges beyond this 30-day period are not guaranteed, we understand that exceptional circumstances may arise. As such, we will review such requests on a case-by-case basis, always aiming to provide the best possible service and satisfaction to our customers.
Your satisfaction is paramount to us at Hydro Research, and we are dedicated to ensuring that your experience with our products meets your expectations of quality and efficacy.