Refunds & Returns
A clear guide to Hydro Research refund eligibility, return limits, proof requirements, and the 30-day satisfaction window.
Refunds at a Glance
The main points to know before requesting a refund.
Overview
At Hydro Research, we uphold a stringent commitment to the highest standards of product quality and purity. This is exemplified through our 30-day satisfaction guarantee policy. In the event that you are not entirely satisfied with your purchase, we encourage you to initiate a refund request within this timeframe.
When a Refund May Apply
Returns Are Not Accepted
We do not accept returns due to the nature of the products we sell. However, if you received the wrong product or the product was damaged, and you have clear proof via a picture, then we are happy to refund you.
Before You Request
- For a wrong or damaged product, prepare clear proof such as a picture.
- For a FedEx transit delay, initiate a missing mail request with FedEx first.
- Submit your refund request within 30 days following delivery whenever possible.
30-Day Window and Review
Please note that our satisfaction guarantee is valid for 30 days following the delivery of your order. While requests for refunds or exchanges beyond this 30-day period are not guaranteed, we understand that exceptional circumstances may arise.
Such requests will be reviewed on a case-by-case basis, always aiming to provide the best possible service and satisfaction to our customers.
Customer Satisfaction
Your satisfaction is paramount to us at Hydro Research, and we are dedicated to ensuring that your experience with our products meets your expectations of quality and efficacy.
Need help with a refund request?
Send refund questions, photo proof, order details, or FedEx delay information to Hydro Research support.